Return & Refund Policy
At Unique Computers, we are committed to ensuring your satisfaction with every purchase. Our return policy is designed to be transparent, fair, and in line with industry standards for branded computing products.
- Returns Eligibility
- Products can be returned only under the following conditions:
- Wrong product delivered.
- Product received in damaged condition (must be reported within 48 hours of delivery).
- Product found to be defective on arrival (DOA) as certified by HP authorized service.
- Conditions for Return
- Return request must be made within 7 days from the date of delivery.
- The product must be in original condition, with all packaging, accessories, manuals, and invoice intact.
- Products that are physically damaged after delivery, mishandled, or used improperly will not be eligible for return.
- Non-Returnable Items
- Software, antivirus, open-box products, and customized configurations.
- Products purchased under special schemes, employee programs, or clearance sales.
- Return Process
- To initiate a return, please contact our customer support at support@uniquec.com or call us at +91-9036003800 with your order number and reason for return.
- Upon approval, our team will coordinate pickup or guide you through the return procedure.
- In the case of HP-branded products, return/replacement will be as per HP India policy and service center validation.
- Refunds
- Once the returned product is received and inspected, refunds will be processed within 7-10 working days via the original method of payment.
- Shipping or handling charges, if any, are non-refundable.
- Exchange Policy
- Product exchanges are subject to availability and approval.
- If an exchange is not possible, a refund or credit note may be issued.